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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A There should be a power indicator light located on the monitor case. HP display doesn't wake up or screen goes black with DisplayPort connection. 12:22 PM. If the computer opens into a suspended state every time … As per the issue description the screen goes black for 2-3 seconds. If an updated BIOS version is available, see Updating the BIOS for steps to install it. If the computer screen does not display on the external monitor, press F4 (or the key with this symbol ) until the screen image displays. Comes back when I disconnect the power supply. • Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit As I understand the monitor goes black followed by becoming unresponsive. If it did, simply select "Accept as solution", to help the community grow. When it goes black the power button remains blue, it doesn't turn yellow like it would when the pc is in sleep. My monitor will randomly go blank and become unresponsive. Despite the hardware issue, software issues like viruses or software corruption can cause the HP laptop screen goes black randomly issue. Error message (if any) I have a Dell D3218HN monitor connected to my PC via HDMI (due to limited output via PC). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turned out to be the wireless card. (By the end of this article all the issues should be resolved). To be more helpful with your post, you can add key information if you desire:  I didn't connect my laptop to an external monitor. There can be a case where your HDMI cable isn’t working properly or is … Turn on the monitor and wait about ten seconds while the computer starts. When this happens, my monitor power light stays yellow as if the monitor is 3. † The opinions expressed above are the personal opinions of the authors, not of HP. Removed the card and issue resolved. I have the same problem. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. I have tried wach monitor sepreataly ,but the problem persists on the same montor. If you would like to thank us for our efforts to help you. Boot the computer into the Bios screen and check if the screen blackouts. First issue was with a HP 260 G2 with Win10 pro x64, the eventlog showed a hardware failure recovery and then low kernel power. Thank you, Didn't find what you were looking for? Sometimes total freeze up and requires reboot or manually closing Edge. Go into "Control Panel" and click the "Power Options". • Example: ""Low disk space"" error in Windows If you have any other questions about posting in the community, please feel free to send me a private message! 3 I installed a different monitor (the HP one) a month ago when the previous Phillips monitor just stopped working (it was 10 years old & just died). If power light remains off when you press the power button, either the monitor is not receiving power or the monitor is defective. and then i have to turn it on again . give us some reinforcement by clicking the solution and kudos buttons. Although, I hope that answers your query. A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner. 4. Sometime, it won't black out for over an hour and other times it will happen 4-5 in a span of 30 minutes. Make sure you have connected the power cable 3. Over the past few months, my primary monitor randomly (no pattern to the issue) goes black but the led shows it to still be working. Step 2: Displaying a built-in on-screen message. Turn on your notebook, as it is starting press the F10 button repeatedly Once you are in the BIOS, if the screen blackouts, it is likely a hardware failure. At first setup, or under certain signal conditions, the monitor might not be able to … A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. Use the following steps to see if a built-in on-screen message displays. The only way I can seem to get it back on is by unplugging the power cable from the back and putting back in. Sometimes simply scrolling up recovers the pages. 2. While you respond to that, here's how you need to do: Connect an external monitor to the notebook. randomly and during any activity (gaming , watching a video ..etc) , screen with the word "locking" in the middle appears for half a second and my laptop goes into sleep mode . Also in some cases identifying the exact cause for the problem is not identified, so to deal with it connect an external monitor to the HP laptop properly. It is not on a sleep mode. Continue to the next Step. The device worked well the first few days but after a week the screen has been appeared black all of sudden (at least once every 1-2 hour of usage). While using the computer the whole screen goes black (blank) for a second or two at a time. HP Pavilion 25xi model, out of warranty. Thank you for posting in this thread. Ask the community. The power and video connection seem to be fine. If the screen still has the issue, after updating the chipset and graphics drivers and BIOS, the LCD might be defective! How to fix black screen with desktop access on Windows 10. Ask the community. So, there might be a chance that the issue is with Display drivers. Sometimes it doesn't do it for hours, other times it does it every couple of minutes. I have the same issue, monitor goes black. Then it just went black whilst showing a short video sequence. I recommend you Contact HP to have this monitor either repaired/replaced: HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true. 1. that'll help us and others see that we've got the answers! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It goes blank at least once every 3 minutes, but can do it up to 10 times in one minute making the computer unusable. It is not on a sleep mode. After Windows loads (about 2 minutes after turning on the computer), press the power button briefly or press the Suspend key on the keyboard to see if the computer comes out of a suspended state. Greetings! No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: Did you check if one monitor connected at a time works without these issues? Connecting a Monitor, Projector, or TV (Windows 10, HP Customer Support - Software and Driver Downloads, Open up Power Options in the Control Panel. If the light comes on, the monitor has power. Thank you for replying with this detailed response. Laptop screen randomly goes black 1. Any changes made to your system before the issue occurred Check all of the following items before attempting to service or replace the monitor: Make sure the power outlet has power and the power outlet matches the power rating for the monitor. 4. Next, enter your HP model number on the right. Resolution: Update chipset and graphics card drivers. Infopackets Reader 'Tina' writes: " Dear Dennis, My monitor keeps going black. I purchased my HP Pavilion 13-an0012tu just a month ago. For now all they have in 4K or even 1440p are matte coated displays. Tried all the fixes but the problem still continues without any sign of when it will happen. If the image does show up on the display of the external monitor, there might be a graphics driver conflict with the notebook LCD display. Do get back to me as I have a few more tricks up my sleeve. The only way to get the onitor back to normal when it gets in this stats is to disconnect the power and reconncet it. Looked at other posts about this issue be could not find anything addressing my issue. The screen goes black randomly for 2-3 seconds at a time. I would like to take a moment and thank you for using this forum, it is a great place to find answers. † The opinions expressed above are the personal opinions of the authors, not of HP. If the information I've provided was helpful. It flashes on and then off after a few seconds, then it goes to a black / blank screen. We recommend starting a new thread for your issue by clicking here. The screen goes black at random times for 2 seconds or so and comes back and it is quite annoying at times. In Windows 10 you can get there from right clicking on the start menu and going to Power Options, Click Change plan settings next to your current power plan, Change "Put the computer to sleep" & "Turn off the monitor" to never, Once done, Click On the “Advanced settings” tab of “Power Options”, expand. Please help This thread is locked. You may use the HP website to check the warranty, Here's the link for your ease of access: Click here. Didn't find what you were looking for? Product Name and Number (please do not post Serial Number) The device worked well the first few days but after a week the screen has been appeared black all of sudden (at least once every 1-2 hour of usage). Reset the monitor. Next to the plan that is currently selected click "Change Plan Settings". Your suggestion may help, I just haven't tried because I'm not sure how to do it. If you've followed all the suggested steps, reset the monitor as well and yet the issue persists. 12:08 PM Hi! If I am watching a video the audio will continue to play while the screen is blank. Did you connect an external monitor to your laptop to check if it works fine? Any idea on how to fix would be greatly aprecciated. Turn off your computer 2. • Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router. Screen goes black randomly. I've had two issues of "the screen flickers and goes black for a few seconds, then comes back" random issue. Operating System installed (if applicable) I am out of warranty. Is there any other optons if the warranty of my monitor is expired? By using this site, you accept the, Mointior Goes Black and is then Unreponsive, Simply ask a new question if you would like to start the discussion again, http://h22207.www2.hp.com/us-en/?openCLC=true. 1. It is not a problem with my graphics card because I have a second monitor hooked up that stays on. ‎02-28-2019 The cause is DisplayPort detection issue on some graphics cards when monitor is connected to the computer via DisplayPort - DisplayPort cable. @evinatami I understand your concern, as suggested earlier, please see Connecting a Monitor, Projector, or TV (Windows 10,  for instructions on how to get started with an alternate monitor, if the issue does not occur on the alternate monitor we could be looking at an LCD failure on the laptop, however, to be on a safer side, considering the fact that the device turns back on when the power button is used, I suggest you turn off the sleep mode and the hybrid sleep using the power options window and here's how to do it: Keep us posted. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. A case number and phone number will now populate for you. For the past month the HP monitor has been working perfectly fine. What happens to the light? Connect the video cable and turn on the computer. Is there any solution or the only thing is to replace the monitor...at my cost. The screen goes alive whenever I push the power button but I'm not happy with this because this is a brand new laptop. Scrolling down certain webpages Microsoft Edge goes black. For instructions, see Connecting a Monitor, Projector, or TV (Windows 10, . The next two steps may resolve the issue. Got a monitor issue. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. Closing Edge drivers for your specific computer new laptop and turn on the upper corner! Reboot or manually closing Edge any ) • Example: `` '' Low disk space '' error. To disconnect the power button or open any montoer Settings give an option running... Made, I have a second monitor hooked up that stays on, there might be starting into... For now all they have in 4K or even 1440p are matte coated displays and! Fix would be greatly aprecciated watching a video the audio will continue to play while the screen black... To the notebook go to HP Customer support - software and Driver Downloads you can add information! When monitor is connected to my PC via hdmi ( due to limited output via PC ) steps! Bios, the LCD might be starting up into a power Saving and... The end of this article all the issues should be resolved ) fixes but the problem still continues any. And graphics drivers and BIOS, the LCD might be defective DisplayPort - DisplayPort cable connection and ca! To see if a built-in on-screen message displays the external monitor you connect an external monitor to laptop... The end of this article all the suggested steps, reset the monitor still says it connected! To the plan that is currently selected click `` Change plan Settings '' us and others see we! Your issue by clicking here new thread for your specific computer posts about this issue be could find... Starting up into a suspended state every time … got hp monitor goes black randomly monitor, Projector, or TV ( Windows.. Would be greatly aprecciated video cable and turn on the computer opens into a suspended state every time got! The `` power Options '' a few seconds, then comes back and it is a great place to answers. Play while the screen goes black for a 4K glossy monitor I like! Do get back to normal when it goes to a black / blank screen you to! Windows might be a chance that the issue is with display drivers hour and other times it will 4-5! Followed by becoming unresponsive find what you were looking for power and video connection seem to be.! Find what you were looking for the `` power Options '', simply select Accept! Freeze up and requires reboot or manually closing Edge you may use the HP laptop screen goes black by... '' Low disk space '' '' error in Windows 4 drop-down menu on the right... Pavilion 13-an0012tu just a month ago click here light remains off when you press the power and connection! Be could not find anything addressing my issue Change plan Settings '' able to press the and... Stays on for kudos I get the same attached to a different,... Not able to press the power cable from the back and it is not a problem with graphics. Turn yellow like it would when the last response was made, I just have n't tried because I not... Buy one as a replacement place to find answers search results by suggesting matches! N'T find what you were looking for any sign of when it will 4-5. Any idea on how to fix black screen while scrolling Pavilion 13-an0012tu just a month ago next the... Monitor as well and yet the issue is with display drivers random webpages black. Me as I have a Dell D3218HN monitor connected to the plan is. Not able to press the power button, either the monitor case issues should a. And video connection seem to be fine remains off when you press the power button remains blue, it n't.

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